Privacy Policy
Your privacy is fundamental to us. This policy explains how we collect, use and protect your personal data in compliance with GDPR and Australian Privacy Act.
Last updated: 4 January 2025
Information We Collect
We only collect information necessary to provide our IPTV service effectively and securely.
Account Information:
• Name and email for account creation
• Payment information (processed by secure third parties)
• IP address for security and service localisation
• Service usage data for improvements
Technical Information:
• Device type used
• Operating system and version
• Connection data and streaming quality
• Access logs for technical support
How We Use Your Information
We use your information solely to provide and improve our IPTV service.
Usage Purposes:
• Process payments and manage your subscription
• Provide personalised technical support
• Improve streaming quality
• Send important service updates
• Prevent fraud and unauthorised usage
We Don't Sell Your Data:
• We never sell personal information to third parties
• We don't share data for advertising purposes
• Your data is used only for our service
Data Security
We implement strict security measures to protect your personal information.
Security Measures:
• SSL/TLS encryption for all transmissions
• Secure servers with restricted access
• 24/7 monitoring against threats
• Regular and secure backups
• Two-factor authentication available
Legal Compliance:
• We comply with GDPR (General Data Protection Regulation)
• We follow Australian Privacy Act 1988
• Regular security audits conducted
Information Sharing
We only share information when necessary to provide our service or when legally required.
Limited Sharing:
• Payment processors (PayPal, Stripe, etc.)
• Cloud infrastructure providers
• Third-party technical support services
• Legal authorities when legally required
Safeguards:
• All third parties sign confidentiality agreements
• We share only the minimum necessary data
• We monitor third-party data usage
Your Rights
You have complete control over your personal information and can exercise various rights.
GDPR & Privacy Act Rights:
• Access: Know what data we have about you
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Portability: Receive your data in readable format
• Object: Oppose data processing
How to Exercise Your Rights:
• Contact us via WhatsApp or email
• We respond within 15 days
• Free and straightforward process
Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience on our website.
Cookie Types:
• Essential cookies: Necessary for website functionality
• Performance cookies: To improve speed and functionality
• Preference cookies: To remember your settings
Cookie Control:
• You can disable cookies in your browser
• Some features may not work without cookies
• Cookies are automatically deleted after certain time
Data Retention
We keep your information only as long as necessary to provide our service.
Retention Periods:
• Account data: During subscription validity + 5 years
• Payment data: As legally required (up to 10 years)
• Access logs: 12 months for technical support
• Support data: 3 years after resolution
Automatic Deletion:
• Data is automatically deleted after the periods
• You can request early deletion at any time
• Deletion confirmation sent via email
International Transfer
Some of our services may involve data transfer to other countries.
Transfer Safeguards:
• Only to countries with adequate data protection
• Specific data protection contracts
• Encryption throughout the transfer
• Continuous security monitoring
Transparency:
• We inform about any international transfer
• You can opt out of services involving transfers
• We always keep secure copies in UK/AU
Children's Privacy
Our service is intended for persons over 18 and we don't knowingly collect data from minors.
Children's Policy:
• Service restricted to persons over 18
• We don't collect data from persons under 13
• Parents can request deletion of children's data
• Age verification during registration
If We Discover Children's Data:
• We delete the data immediately
• We notify parents/guardians
• We implement additional prevention measures
Changes to This Policy
This policy may be updated regularly to reflect changes in our services or legislation.
Update Process:
• Email notification of material changes
• Update date always shown at top
• 30-day review period before taking effect
• Version history available upon request
Your Responsibility:
• Review this policy regularly
• Contact us with questions about changes
• Continued service use implies acceptance of changes
Questions About Privacy?
Our team is available to clarify any questions about how we protect and use your personal information.
Contact Support