Refund Policy
We want you to be completely satisfied with our service. This policy explains when and how you can request a refund in compliance with UK and Australian consumer laws.
Last updated: 4 January 2025
Free Trial
We offer a free trial so you can test our service before any commitment. Use this time to evaluate the quality of our service.
Free Trial Features:
• 24-hour duration
• Full access to all channels
• No credit card required
• Instant activation
We recommend using the free trial before any purchase to ensure the service meets your needs.
Refund Period
You can request a refund within 24 hours of your purchase if you experience technical issues we cannot resolve.
Period Conditions:
• Valid only within the first 24 hours after purchase
• Applicable only for unresolved technical issues
• Our team must have first attempted to resolve the problem
• Documentation of the issue may be requested
Consumer Rights:
• UK: Protected under Consumer Rights Act 2015
• Australia: Protected under Australian Consumer Law
• Right to refund for services not as described
Refund Conditions
A refund will be granted if:
Eligible Situations:
• Service doesn't work on your device despite our technical support
• Serious technical issues persist after our support intervention
• Connectivity errors on our end that cannot be fixed
• Service doesn't match the provided description
• Major service outages affecting functionality
Review Process:
• Our technical team must confirm the issue
• Resolution attempts must have been made
• Issue must be properly documented
Exclusions
No refund will be granted for:
Non-Eligible Situations:
• Change of mind after the 24-hour period
• Issues with your internet connection
• Misuse of the service
• Violation of our terms of service
• Incompatible devices (list available on website)
• Issues caused by third-party software
• Normal wear and tear of service
Important: Check your device compatibility before purchase and test our connection with the free trial.
Request Process
To request a refund, contact our support via WhatsApp with:
Required Information:
• Your order number
• Detailed reason for your request
• Description of issues encountered
• Screenshots of errors (if applicable)
• Device and operating system details
Process:
• Send your request via WhatsApp
• Our team analyses your case within 24 hours
• We first attempt to resolve the issue
• If we cannot resolve it, we process the refund
We process your request within 48 hours.
Refund Method
Refunds are processed through the same payment method used for purchase.
Processing Times:
• PayPal: 1-3 business days
• Credit Card: 5-10 business days
• Bank Transfer: 3-7 business days
• Cryptocurrency: 1-3 business days
Notes:
• Time may vary depending on your bank
• Processing fees may be deducted
• You'll receive email confirmation when refund is processed
• Refunds comply with local banking regulations
Customer Support
Our support team is available 24/7 via WhatsApp to help resolve issues before considering a refund.
How to Contact Us:
• WhatsApp: Click the contact button on our website
• Email: Through the contact form
• Quick response: Usually within minutes via WhatsApp
Our Philosophy:
• We prefer solving problems rather than processing refunds
• Every customer matters to us
• We work to ensure your complete satisfaction
Reminder: Most issues can be quickly resolved with help from our specialised technical team.
Consumer Rights
Your statutory consumer rights are not affected by this refund policy.
UK Consumer Rights:
• Right to reject faulty services within 30 days
• Right to repair or replacement
• Right to price reduction or refund
Australian Consumer Rights:
• Guaranteed under Australian Consumer Law
• Right to refund for major failures
• Right to compensation for damages
These rights are in addition to our refund policy and cannot be excluded.
Need Help or a Refund?
Our team is available 24/7 to resolve any issue or process your refund request quickly and fairly.
Contact Support